After-sales & Service

Yes. Professional and timely replies are our service commitment. Every order ships with a 1-year warranty, and we recommend 2% spare parts for emergency replacement.Warranty1 year warranty on our products, with every unit tested before shipping.Spare partsWe strongly suggest 2% spare parts with each order - international replacement takes time, so on-site spares keep your hotel running.Technical supportSupport for installation, software setup and lock programming throughout your project.Response speedClients cite our professional and timely replies - inquiries are answered quickly with solutions, not just quotes.Include spare parts in your first order so replacements are ready before they are ever needed.

To keep our service quality, EPROER currently does not take Japan-bound orders, small-batch customization projects, or on-site installation services.Japan-bound ordersNot accepted at this time. Other markets are welcome - see our Brazil, USA and Nigeria references.Small-batch customizationCustom OEM/ODM projects require a separate minimum order quantity; wholesale stock items start from 1 piece.Installation servicesProducts are supplied wholesale without on-site installation; guidance materials are provided instead.Not sure about your case?Send your requirements and destination - we will confirm quickly whether we can serve your project.Clear boundaries help us reply faster and quote more accurately for the orders we do take.

We supply products wholesale without on-site installation. Installation guidance materials are provided with orders, and the locks are designed for standard hotel door installation.Door requirementDoor thickness should be within 38-52mm; longer screws are available above 52mm on request.Handle directionDecide the handle direction (door-opening direction) when placing the order - we manufacture accordingly, and it cannot be changed on site.Guidance materialsInstallation guides are provided with orders to help your local technician or hotel engineer complete the fitting.Emergency backupEvery lock ships with 2 mechanical keys, so rooms remain accessible during installation and testing.Tell us your door details before ordering and we will confirm the right configuration for your project.

We offer 1 year warranty.  Without any doubt, we'd try our best to make the product 100% workable before shipping.But we still strongly suggest you get 2% spare parts for emergency.After all, it needs time to get replacement from us to your side.