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Can your locks integrate with our hotel management system?

Our hotel lock system works as a complete set: locks, card encoders and key cards from the same supplier, managed by our desktop software. Integration options are confirmed per project.Management softwareThe hotel card lock management software supports Chinese and English; other languages can be customized with the database file we provide.Card encryptionKey cards are encrypted before shipping, so locks, encoders and cards must come from the same supplier - third-party cards will not work.Multifunctional cardsChoose the 13.56MHz Mifare system if cards must also work with consumption, parking or access control systems.PMS integrationFor front-desk system requirements, send us your specifications and we will confirm compatibility for your project.Software transfer between PCs is supported - copy the program folder and register the encoder with a master card.

What happens if the battery runs out? Is there an emergency opening?

No guest gets locked out. Our locks use AA batteries with a low-voltage alarm, and every lock has an external power port plus mechanical keys as emergency backup.Battery lifePowered by 4 AA batteries, lasting 5-10 months in normal use.Low voltage alarmAn alarm sounds when voltage drops below 4.8V to remind you to change batteries.Emergency powerConnect a battery case with 4 AA batteries to the external power port and unlock - no need to break the door or cabinet.Mechanical keysEvery hotel door lock ships with 2 mechanical keys; a shared master mechanical key is available on request.For centralized power, a transformer can convert city AC power to DC 6V to supply all locks.

What types of hotel door locks do you offer?

EPROER covers the full hotel guest-room electronics range: RFID hotel door locks, smart cabinet locks, touch switches, energy-saving key card switches, DND panels and matching accessories.Hotel door locksRFID card locks for hotel guest rooms, with mechanical key override.Cabinet locksCard cabinet locks for spas, gyms and saunas, with private and public working modes.Switches & panelsTouch switches, energy-saving key card switches and DND panels for hotel rooms.AccessoriesKey cards, card encoders and room number plates to complete the system.Send us your project list and we will recommend the right combination for each room type.

Which card types are supported?

EPROER supplies two card systems for hotel locks: 13.56MHz Mifare (high frequency) and 125KHz Temic/T5557 (low frequency), with dual-band card encoders available for hotel lock management.13.56MHz Mifare 1KHigh-frequency card with bigger storage, longer reading distance and more sectors. Required for multifunctional use such as consumption, parking or access control systems.125KHz Temic T5557Low-frequency card, small storage and short reading distance. Enough if the card is used only for opening doors.Price differenceThe high-frequency hotel lock system is US$5 higher than the low-frequency system. Appearance is the same.CompatibilityKey cards are encrypted per supplier - the lock, encoder and cards should come from the same supplier.A full compatibility list for your existing cards is available on request.

What kind of card can be used for your RF cabinet lock?

 By default, the lock works with 125KHz ID card. 13.56MHz Mifare card lock also available.

What's kind of RFID card can be used for your hotel card key switch?

Our hotel card key switch works with Low-frequency (125KHz) card such as Temic 5557 card, or High-frequency (13.56MHz ) card such as M1 card. 

Will you send me free card if I buy Hotel Power Card Switch?

No, card is not included. You need to buy card separately. Normally, card is purchased together with hotel door lock. The card can not only open door, but also turn on hotel room power by pluging it into the hote power card switch.

Do I need to use encoder to program keys to the card locker lock?

You can program keys on the lock directly. No software and encoder involved.

How to supply power to the Sensor Locker Lock?

The sensor locker lock is powered by 4pcs AA Batteries, last 5-10 months normally.If low Voltage (All locks we supply have an external power port on it. If battery totally exhausted, connect a battery case with 4 pcs AA battery, then unlock. You don't have to destroy the locker/cabinet if battery dead.You can also use a  transformer to transform your city power (AC) to DC (6V) to supply power to all locks centrally.

Is master key available for the card cabinet lock?

Yes, it is available. You can program a master key to open all locks, which is convenient for management.

Can your card cabinet locks be used for public?

Yes. Our digital smart cabinet locks have 2 working modes. It can be used for both private place (home,hotel room, office,etc) and public place (swimming pool, gym, supermarket,etc).

How to set login password of the hotel card lock management software?

Note: Remember the password and keep it safe. If you forget it, you have to re-install the hotel card lock management software.

How many languages are available for this hotel lock management software?

This software supports Chinese and English so far.  If you want to customize other language, we can send you the database to you, then you can translate it into your requested language, we will check it to see if it is workable. And you need to pay for the cost incurred.

What's the difference between low / high frequency hotel lock system?

1) Low-Frequency System: With 125KHz frequency chip, work with T5557 card.2) High-Frequency System: With 13.56MHz frequency chip, work with Mifare 1K card.Temic 5557 card: low-frequency card (125KHz), small storage space, short reading distance, mainly used for opening doors.Mifare 1k card: High-frequency card (13.56MHz), bigger storage space, longer reading distance, more sectors and multifunctional.※ If the key card is used only for opening door, T5557 card system will be enough.※ If the key card is for mutifunctional purpose instead of just opening door, such as for consumption system, parking system, access control system and so on, you need to choose Mifare 1K card system.PS: High-Frequency hotel lock system is US$5 higher than Low-Frequency hotel lock system. Appearance is the same.